We continue to monitor the situation closely and are following advice and recommendations from Public Health England, other health authorities, and central government. For the time being, and until we receive advice to the contrary, we will continue to operate all services as normal.

As advised by the NHS, people should follow simple measures to stop viruses like Coronavirus spreading

• wash your hands with soap and water often - do thus for at least 20 seconds.
• always wash your hands when you get home or into work.
• use hand sanitiser gel if soap and water is not available.
• cover your mouth and nose with a tissue or your sleeve when you cough or sneeze.
• put used tissues in the bin straight away and wash your hands afterwards.
• wear face coverings where possible, this could be a homemade mask, scarf, bandana or similar.

We ask customers that if you're displaying any symptoms of the virus please follow the governments advice and stay at home in self isolation for 14 days.

We already have exceptionally high cleaning standards across our fleet. Each and every one of our buses goes through a rigorous, multi-step cleaning process each night, prior to service the next day. This includes wiping down and disinfecting all hand rails, grab poles, bus stop call buttons and other touch points.

In addition, you may notice that hand rails and touch points within our buses are being wiped down and disinfected whist waiting time in bus stations and at terminal points throughout the day.

We have implemented additional precautions since the outbreak, including issuing all team members with hand sanitising fluids and updating them on the importance of maintaining good hygiene, including the washing of hands and wiping down of surfaces within the drivers cab area.

Wherever possible we are encouraging customers to use mango or travel contactless using a card or smart device to reduce the amount of cash being handled on board.

We're closely monitoring and managing the current situation. Our priority is to protect the safety of our customers and our team. In addition, we will continue to liaise closely with government and public health authorities on any further steps we should take.

At this time we are encouraging customers to travel contactless using either a contactless card or smart device. Alternatively customers are encouraged to use Kinchkard products to reduce the need for cash based transactions.

We are offering to freeze any pre-purchased products until you need them again, contact our customer services team who will be happy to help you through this process.

Yes, we're currently operating the following opening hours: 8am-5pm Mondays to Fridays, 8am-4pm Saturdays (on social media/e-mails only) closed on Sundays.